rt99-'s Privacy Policy — Our commitment to protecting your data

Rt99 is a trusted online gaming platform serving millions of users across Bangladesh. We believe privacy is a fundamental right, and that belief is the foundation of everything we do.

This Privacy Policy explains what information rt99 collects, how it is used, who it is shared with, and how your data is kept secure. This policy applies to both the rt99.bar website and mobile app.

Rt99's Privacy Policy follows international data protection standards. We believe in transparency — which is why everything is explained in plain, straightforward language with no hidden terms or complex legal jargon.

Rt99 only collects what is necessary. We never ask for or hold data beyond what is needed. The categories of data we collect are detailed below.

A. Information Collected at Registration

• Identity Information: Full name, date of birth, nationality
• Contact Information: Email address, mobile number, current address
• Login Details: Username and Encrypted Password

B. Information Collected for KYC Verification

• National ID (NID) or passport copy
• Proof of address document (utility bill or bank statement)
• Selfie or Photo ID (if required)

C. Automatically Collected Information

Rt99 uses collected data for specific purposes only. Your data is never used for commercial gain or advertising. The main reasons we use your data are outlined below.

• Account Creation & Management: For all account-related actions including registration, login, and password reset.
• Service Delivery: For processing gaming services, deposits, withdrawals, and bonuses.
• KYC Verification: To verify identity and comply with international financial regulations.
• Ensuring Security: To prevent fraud, money laundering, and account hacking.
• Customer Support: To resolve your issues and answer your questions.
• Platform Development: To analyze user experience and improve service quality.
• Legal Compliance: To comply with regulatory requirements and legal obligations.

Rt99 does not generally share your data with anyone. However, there are limited circumstances where sharing with third parties may be necessary.

• Payment Processors: Necessary information is shared with bKash, Nagad, or your bank to process deposits and withdrawals. This is strictly for transaction processing purposes.
• KYC Service Provider: Licensed third-party services may be used for identity verification. They operate under strict confidentiality agreements.
• Law Enforcement Agencies: Data may be disclosed in response to a court order or a lawful government request.
• Anti-Fraud System: Limited data may be shared with security service providers to help prevent fraud.

Rt99 uses cookies on its website. Cookies are small text files stored in your browser that help improve platform performance and functionality.

Cookie Type

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality. Without these, the site will not work properly.
• Performance Cookies: To measure website speed and performance, and to understand which pages are used most.
• Functional Cookies: To save your language preferences, theme settings, and other personalizations.
• Analytics Cookies: To analyze user behavior for platform improvement. This data is completely anonymous.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain platform features.

Rt99 uses the latest technology and practices to protect your data. Security is our top priority.

• 256-Bit SSL Encryption: All data transmissions are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Firewall Protection: An advanced firewall system protects against cyber attacks.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Encrypted Password Storage: Passwords are never stored in plain text.
• Restricted Access: Only authorized personnel can access the necessary data.

As an rt99 user, you have several important rights over your own data. We respect and uphold these rights at all times.

To exercise these rights, contact the rt99 support team. We typically respond within 30 days.

Rt99 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period ends, data is securely deleted or anonymised. Some information may be kept longer due to legal obligations.

Rt99 is strictly an adults-only platform. Use of rt99 by anyone under the age of 18 is completely prohibited.

• Date of birth is verified at registration. Users under 18 are not permitted to create an account.
• Age is re-verified during the KYC process.
• We never knowingly collect information from minors. If such a case is identified, the account is closed and the data is deleted.

Rt99 may update this Privacy Policy from time to time. Users will be notified before any significant changes take effect.

• For significant changes, a notice will be sent to your registered email.
• You will be notified of any changes when you log in to the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The date of the latest update will always be shown at the top of this page.

For any questions, complaints, or requests regarding this Privacy Policy, please contact the rt99 support team.

• Email: [email protected]
• Live Chat: Available 24/7 within the platform
• Response Time: Typically within 24-48 hours